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Monthly spend limit reached:
- Your monthly spend limit can pause usage even if you still have a credit balance.
- Increase your spend limit in Billing to resume usage. Adding credits alone does not raise the limit.
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Payment or risk checks:
- Accounts may be temporarily paused if payment verification fails.
- In some cases, manual review can temporarily limit usage.
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Post-paid contract terms:
- Contracted customers on post-paid billing may have different suspension rules under their agreement.
- Enterprise monthly spend alerts are informational and do not pause service.
If you’re experiencing account suspension issues or need assistance with your spend limit or billing settings, please contact inquiries@fireworks.ai.