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Budget cap reached:
- Your monthly budget cap can pause usage even if you still have credit balance.
- Increase your budget cap in Billing to resume usage.
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Payment or risk checks:
- Accounts may be temporarily paused if payment verification fails.
- In some cases, manual review can temporarily limit usage.
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Post-paid contract terms:
- Contracted customers on post-paid billing may have different suspension rules under their agreement.
If you’re experiencing account suspension issues or need assistance with your budget and billing limits, please contact inquiries@fireworks.ai.